The cable should automatically lock during charging, but if you want the cable to always be locked to the charger you can enable this in the Zaptec app or Zaptec Portal.
When enabled the cable can not be removed until it has been unlocked by the owner of the charging station.
- It stays locked if the power goes off / or set to stand alone mode
- When power is restored, it briefly unlocks the cable, then locks it again
Lock cable in app
1. Log in with your Zaptec account
3. Go to Chargers and find your charger
4. Press the Lock cable toggle to enable the function
If you wish to unlock the cable, simply press the toggle so it turns grey. If this does not work - restart the charger and try again.
Please contact us here if the cable is still locked to the charging station.
Lock cable in Zaptec Portal
1. Log in and find your charger under the Chargers tab
2. Go to Settings, click the lock cable to charging station and press save
If you wish to unlock the cable, simply uncheck the box so it turns grey. If this does not work - restart the charger and try again.
Please contact us here if the cable is still locked to the charging station.