What is a charging tag?
A charging tag is a way to authenticate your user towards the charging station and "unlock" the charging station in order to start charging.
The charging tag uses Radio Frequency IDentification (RFID) or NFC. (NearFieldCommunication)
Access is granted by the installation owner or by their payment operator.
Registration of charging tags
Registration in the app, portal or payment operator.
Do I need to use a Zaptec charging tag?
No, you don't necessarily need Zaptec's charging tag.
There are several manufacturers and most work fine.
Tags or apps must be used if authorization is enabled on their facility.
The tag must be linked to your user.
Which charging tag does the charging station support?
Zaptec supports NFC/RFID standard: MIFARE Classic, type A.
It is the most common standard for RFID charging tags and NFC charging cards.
Examples such as tags and cards from gyms, visas, access cards etc.
Do I need a charging tag when the Zaptec App can be used?
No, it's only an option if a phone isn't available.
Lost charging tag
If a charging tag or charging card is lost, the safest thing will be to log in to the portal or in the app and delete it.
When using a payment operator, user profiles and charging tags must be registered in the current system with the payment service. When the charging system is used with a payment service, it is the payment service that controls access and start of charging. Therefore, the use of zaptec app for starting charging is waived.
Multiple tags on the same user
There are no restrictions on how many tags are associated with the user.
The charging consumption can be sorted according to which charging tag is used for charging.
How can I buy a Zaptec charging tag?
Contact your installer.
Charging tag does not start charging
If the charging tag does not start charging, there is probably a connection with :
- The tag is not registered on your profile
- Your user profile does not have access to perform charging
- The charging system uses payment solution and you`re not registered