What is a key fob?
A key fob is a way to authenticate your user towards the charging station and "unlock" the charging station in order to start charging.
The key fob uses Radio Frequency IDentification (RFID) or NFC. (NearFieldCommunication)
Access is granted by the installation owner or by their payment operator.
Registration of key fob
Registration in the app, portal or payment operator.
Do I need to use a Zaptec key fob?
No, you don't necessarily need Zaptec's key fob.
There are several manufacturers and most work fine.
Fobs or apps must be used if authorization is enabled on their facility.
The fob must be linked to your user.
Which key fob does the charging station support?
Zaptec supports NFC/RFID standard: MIFARE Classic, type A.
It is the most common standard for RFID key fobs and NFC charging cards.
Do I need a key fob when the Zaptec App can be used?
No, it's only an option if a phone isn't available.
Lost key fob
If a key fob or charging card is lost, the safest thing will be to log in to the portal or in the app and delete it.
When using a payment operator, user profiles and key fobs must be registered in the current system with the payment service. When the charging system is used with a payment service, it is the payment service that controls access and start of charging. Therefore, the use of zaptec app for starting charging is waived.
Multiple fobs on the same user
There are no restrictions on how many fobs are associated with the user.
The charging consumption can be sorted according to which key fob is used for charging.
How can I buy a Zaptec key fob?
Contact your installer.
Key fob does not start charging
If the key fob does not start charging, there is probably a connection with :
- The fob is not registered on your profile
- Your user profile does not have access to perform charging
- The charging system uses payment solution and you`re not registered