Network settings
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WiFi 2.4 GHz IEEE802.11 b/g/n (channel 1-11)
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WiFi 2.4 GHz IEEE802.11 b/g/n (channel 1-11)
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WiFi 2.4 GHz IEEE802.11 b/g/n (channel 1-11)
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WiFi 2.4 GHz IEEE802.11 b/g/n (channel 1-11)
Zaptec products do not support wired network solution (RJ45)
Firewall
Download Networking Requirements
Connect to a network
1. Open Zaptec App
2. Click Chargers and select your charging station
3. Click Advanced settings, use your pin code.
4. Choose which communication you want to use.
A) Wi-Fi -> Wi-Fi Network -> Choose network -> Type in password -> Save.
B) 4G -> Click 4G -> Save.
C) PLC -> Scan QR on the module -> Save.
Troubleshooting
Zaptec devices are designed to automatically reconnect to Wi-Fi in the event of a failure.
Wireless internet connections can be affected by several external factors.
- Internet connection
- Coverage and signal strength
- External influences such as interference
- Local network settings and network equipment
If the charging station has not received a new IP address from the network, the charging station will self assign an address after several attempts. This happens if the IP address expires and is no longer valid.
A restart will force charging station to try and reconnect.
You should also take a reboot of WiFi extenders, access points or repeater.
After reboot, the system will boot in 2-3 minutes.
Good to know
All our products use WiFi antennas that are permitted in accordance with EMC directives and regulations. However, a mobile phone will indicate a higher coverage as mobile phones are not limited to the same EMC directives and regulations. Meaning, a low coverage indication on mobile phone will mean that the charging station has insufficient WiFi coverage.
Each charging station uses approx. 5mB for each charge cycle performed.