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Add installation in Zaptec Portal

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Important information

All load- and phase balancing happens in the Zaptec portal, or ZapCloud, which means it's important to make sure your ZapCloud installation reflects the circuits on your physical installation as well as connecting your Zaptec charging stations to the internet.

Failing to configure the installation properly in the portal may lead to: fuse tripping, warning messages, charge faults and other unexpected charging behaviours.

Add Installation

Is your company a new partner?
Please contact your sales representative or reach out to Zaptec Support.

  1. Log in with your User profile at https://portal.zaptec.com.
  2. Select the Installations tab
  3. Select Add Installation
  4. Enter the name of the installation
  5. Enter the address of the installation’s physical location
  6. Select category
  7. Select country
  8. Select installation type
  9. Set correct Electrical grid type
  10. Set charging system circuit breaker (A)
  11. Press Add

Add Circuits

  1. Select the Circuits tab
  2. Enter Circuit name
  3. Enter Circuit breaker value [A]

    You can reduce the value [A] to avoid fully loading the upstream overcurrent protection breaker

  4. Press Save

Optional steps:

Edit Circuit:
select the Circuit and press edit

Deactivate a Circuit:
select the Circuit and press delete

Please note that deactivating a circuit without removing active charging stations first will "lock" the serial numbers until Zaptec Support manually removes them.

 

Add charging stations

  1. Select the correct circuit
  2. Select Add ("+" symbol)
  3. Enter the charging stations serial number
  4. Name the charging station. We recommend using parking spot numbers, apartment numbers or similar identifiable naming practices.
  5. Press Add

Show or hide deactivated Charging points and/or stations:

    1. Check Show deactivated charge points located in the lower left corner
    2. Deactivated Charging point and/or stations are now visible

What is the difference between owner, user and service access.

User

  • User permission on a charger or installation allows for charging when authentication is required
  • Does not provide an overview of the installation / charging station
  • Users can see the charge history for all sessions registered on the account
  • Zaptec Portal provides an overview of which installation/ charging stations the user role has been assigned

Owner

Charging station

  • Required to manage access, monitor status and view user data.
  • Owner permission on a Zaptec charger allows you to view all charge history on the charger
  • More features available in Zaptec Portal and App

 

Installation

  • Awarded to users who are set to manage facilities and act as a point of contact with the installer
  • View the charge history for the entire installation
  • Create charge reports, which will enable you to distribute the cost related to charging
  • Manage permissions
  • Set authentication
  • Upgrade firmware
  • Subscribe to warning emails
  • The role does not allow you to change technical settings for either systems or charging stations

Service

  • Required for the installer to be able to keep track of technical settings for systems / charging stations
  • Create new installations
  • Add new chargers
  • Enable power management functions
  • Manage technical setting on installations and chargers
  • Service permission is limited to authorized installers and service partners

 

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