Follow this quick guide for how to start and stop charging with the Zaptec App.
☝️ If a 3rd party is integrated at the installation or charge point these steps do not apply.
Start and stop charging - Public Access
If authentication is not required at the charge point, charging will start automatically when the vehicle is connected to the charger. Once you do that you will see your charging screen in the Zaptec App. There, you will be able to follow an estimation of how many kWh your car has charged.
To end charging, just disconnect the vehicle or click on the "Pause charging" button in the Zaptec App. If you wish to resume charging at a later point you can click on the "Resume charging" button.
💡 The status indicator light will start flashing blue when charging has started and switch to green when charging is complete. On Zaptec Go the light will be white when the car is fully charged.
Start and stop charging - Restricted Access
If internal authentication is required to use the charger, users must identify themselves before charging is allowed, either by using a registered charge card or by using the Zaptec App. You will be able to start and pause charging in the Zaptec App after authentication is accepted, regardless of identification type.
- To start charging in the Zaptec App; Go to the home screen and find your charger in the dashboard. When the vehicle is connected to the charger an "Authentication" button will be visible.
- Click on the "Authenticate" button if you wish to use your phone for authorization. Hold your phone up against the Zaptec device to connect to it.
💡 When authorization is complete charging will start and the light will switch to blue.
To end or pause the charging session, just press "Pause charging". If you wish to start or resume charging at a later point you can do this by pressing the "Start charging" button again. You do not need to authenticate again when resuming a session.
Start and stop charging - Eco Mode
If you want to start a session before the scheduled time you can press the "Start charging" button under Home in the app. To pause/stop a session, press the "Pause charging" button.