FAQ

Zaptec chargers

• UK Smart Charging cyber security (Schedule 1)
• What do the different colour light on the Zaptec Pro mean
• Using the UK Smart Charging features
• UK Smart Charging
• Does Zaptec Pro have built-in surge protection?
• Where can I find the PIN code for my Zaptec Go?

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Power management and Zaptec Sense

• Does the Zaptec Sense come with a power supply?
• Who can install the Zaptec Sense?
• Which emeters does the Zaptec Sense support?
• Can the Sense get a Modbus Signal and send it to Go?
• Can Home and Go work on APM sense in the same installation?

Miscellaneous

• Zaptec Key
• What can I do if I am experiencing issues with the Zaptec app?
• Zaptec + Tibber
• ISO 15118
• What is the difference between kW and kWh?
• How fast can the vehicle charge?

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