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FAQ

See the answers to our most frequently asked questions.

Zaptec chargers

  • UK Smart Charging cyber security (Schedule 1)
  • What do the different colour light on the Zaptec Pro mean
  • Using the UK Smart Charging features
  • UK Smart Charging
  • Does Zaptec Pro have built-in surge protection?
  • Where can I find the PIN code for my Zaptec Go?
See all 17 articles

Power management and Zaptec Sense

  • Does the Zaptec Sense come with a power supply?
  • Who can install the Zaptec Sense?
  • Which emeters does the Zaptec Sense support?
  • Can the Sense get a Modbus Signal and send it to Go?
  • Can Home and Go work on APM sense in the same installation?

Miscellaneous

  • Zaptec Key
  • What can I do if I am experiencing issues with the Zaptec app?
  • Zaptec + Tibber
  • ISO 15118
  • What is the difference between kW and kWh?
  • How fast can the vehicle charge?
See all 8 articles
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