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FAQ

See the answers to our most frequently asked questions.

Zaptec Go

  • When I connect Zaptec Go to the Zaptec App it reports it is already added elsewhere
  • Does Zaptec Go have built-in surge protection?
  • Where can I find the PIN code for my Zaptec Go?
  • Does Zaptec Go come with hard wire communication option?
  • Is it safe to change the Zaptec Go front cover while the device is powered up?
  • Can I have a Zaptec Go in a pro-installation?
See all 7 articles

Zaptec Pro

  • What do the different colour light on the Zaptec Pro mean?
  • How do I connect post-mounted Zaptec Pro chargers?
  • Does Zaptec Pro have built-in surge protection?
  • Does the Zaptec Pro come in other colors?
  • Can you daisy chain Zaptec Pro chargers?
  • Where can I find the PIN code for my Zaptec Pro?

Power Management & Zaptec Sense

  • Does the Zaptec Sense come with a power supply?
  • Who can install the Zaptec Sense?
  • Which emeters does the Zaptec Sense support?
  • Can the Sense get a Modbus Signal and send it to Go?
  • Can Home and Go work on APM sense in the same installation?

Miscellaneous

  • Zaptec Key
  • What can I do if I am experiencing issues with the Zaptec app?
  • Is Renault Zoe compatible with Zaptec charger?
  • Zaptec + Tibber
  • Which RFID chips do the Zaptec chargers support?
  • ISO 15118
See all 12 articles

UK Smart charging

  • UK Smart Charging cyber security (Schedule 1)
  • Using the UK Smart Charging features
  • UK Smart Charging
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