Frequently asked questions

Zaptec Sense

• Does the Zaptec Sense come with a power supply?
• What happens if the internet connection fails?
• Who can install the Zaptec Sense?
• What happens if Zaptec Sense loses internet connection?
• How can I connect the Zaptec Sense to internet?
• Which emeters does the Zaptec Sense support?

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Zaptec Pro

• What test connector do I use on a Zaptec Pro backplate?
• Does Zaptec Pro have built-in surge protection?
• Which RFID chips do the Zaptec chargers support?
• Does the Zaptec Pro come in other colors?
• How to install multiple Zaptec Pro
• Where can I find the PIN code for my Zaptec Pro?

Zaptec Go

• Mounting template for Zaptec Go
• Does Zaptec Go have built-in surge protection?
• Where can I find the PIN code for my Zaptec Go?
• Zaptec Go earth fault protection
• 4G coverage in the UK
• Is there a 4G subscription cost on Zaptec Go?

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Zaptec Portal

• What do the charger icon colours mean in the Zaptec portal?
• What is a charge report?
• Where can I find the wifi or PLC mac address of the charging station?
• What is the difference between owner, user and service access.
• To remove Pro charger in Portal

Miscellaneous

• What is the difference between kW and kWh?
• What is the recommended installation height for Zaptec chargers?
• Can I install the charging station myself?
• How long is the warranty period for Zaptec products?
• Are the 4G sim cards included?
• Are the mounting screws supplied with seals to keep the IP rating of the unit?

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