Frequently asked questions

Zaptec Pro

• Does Zaptec Pro have built-in surge protection?
• Which key fobs do the Zaptec chargers support?
• Does the Zaptec Pro come in other colors?
• How to install multiple Zaptec Pro
• Where can I find the PIN code for my Zaptec Pro?

Zaptec Go

• Does Zaptec Go have built-in surge protection?
• Where can I find the PIN code for my Zaptec Go?
• Zaptec Go earth fault protection
• 4G coverage in the UK
• Is there a 4G subscription cost on Zaptec Go?
• Does the Zaptec Go require an internet connection?

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Zaptec Portal

• What is a charge report?
• Where can I find the wifi or PLC mac address of the charging station?
• What is the difference between owner, user and service access.
• To remove Pro charger in Portal

Miscellaneous

• Can I install the charging station myself?
• How long is the warranty period for Zaptec products?
• Are the 4G sim cards included?
• Are the mounting screws supplied with seals to keep the IP rating of the unit?
• How does the cable lock work?