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FAQ

See the answers to our most frequently asked questions.

Zaptec chargers

  • How can I manually test the built-in RCD?
  • When I connect Zaptec Go to the Zaptec App it reports it is already added elsewhere
  • What do the different colour light on the Zaptec Pro mean?
  • How do I connect post-mounted Zaptec Pro chargers?
  • Does Zaptec Pro have built-in surge protection?
  • Does Zaptec Go have built-in surge protection?
See all 16 articles

Power Management & Zaptec Sense

  • Can I use Eco Mode if I have Zaptec Sense?
  • Does the Zaptec Sense come with a power supply?
  • Who can install the Zaptec Sense?
  • Which emeters does the Zaptec Sense support?
  • Can the Sense get a Modbus Signal and send it to Go?
  • Can Home and Go work on APM sense in the same installation?

Miscellaneous

  • Zaptec Key
  • What can I do if I am experiencing issues with the Zaptec app?
  • Is Renault Zoe compatible with Zaptec charger?
  • Zaptec + Tibber
  • Which RFID chips do the Zaptec chargers support?
  • ISO 15118
See all 10 articles

UK Smart charging

  • UK Smart Charging cyber security (Schedule 1)
  • Using the UK Smart Charging features
  • UK Smart Charging
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