User Management in ZAPTEC Portal

You can easily invite, add and manage users in the administration tool, ZAPTEC Portal.  Only Users with owner role for the charging system can perform User management as described below in this article about User management in ZAPTEC Portal.

Permission levels & Roles

There are two levels of permission; Installation & charging station

There are three types of Roles; User, Owner and Service

How to add Users with permission in ZAPTEC Portal

  1. Open a web-browser and log in to ZAPTEC Portal
  2. Select the installations tab
  3. Select the installation in the installations overview.

The User shall be allowed to charge and/or perform management on all charging stations

This permission is for the entire installation

  1. Select the tab Permissions, in the installation circuits overview
  2. Select add_circleGive permission, in the permission overview
  3. Enter the e-mail of the User, in the search field 
  4. Then press the Search button
  5. If the User does not appear in the list, select the option to send a permission invite.
  6. Press Next to proceed
  7. Choose the Role the User shall have permission in the installation with.
    1. Select User role to allow the User to charge on all charging stations in the installation
    2. Select Owner role to allow the User to manage the installation
    3. Select Service role to allow the User to manage technical parameters for the installation
    4. Service Roles

      The Service role provides permission to alter technical parameters and is reserved for installers

  8. Press Next after choosing the applicable role(s).
  9. Confirm correct e-mail address
  10. Press Save

The User shall only be allowed to charge & view consumption on a specific charging station

This permission is for the selected charging station

The charging station permission level does not provide the User with permission to other charging stations

In the installation permission overview all Users with permission will be available

  1. In the installation circuits overview, select the charging station you want to add permission to
  2. In the charging station settings, select the permission tab.
  3. Select add_circleGive permission
  4. Enter the e-mail of the User, in the search field
  5. Then press the Search button.
  6. If the User does not appear in the list, select the option to send a permission invite.
  7. Press Next to proceed
  8. Choose which Roles the User shall have permission with on the charging station
    1. Select User role to allow the User to perform charging on the applicable charging station
    2. Select Owner role to allow the User to manage & view consumption on the applicable charging station
    3. Owner Roles for charging station owners

      The owner roles provides permission to view consumption in Dashboard in ZAPTEC Portal & ZAPTEC App, and also provides easier management to permanent lock/unlock the charging cable to the charging station.

  9. Press Next after choosing the applicable role(s).
  10. Confirm correct e-mail address
  11. Press Save

The User is an installer which needs permission to our charging system

This permission is for the entire installation

  1. In the installation overview, select the tab Permissions
  2. Select add_circle Give permission, in the permission overview, 
  3. Enter the e-mail of the User, in the search field
  4. Then press the Search button
  5. If the User does not appear in the list, select the option to send a permission invite.
  6. Press Next to proceed
  7. Choose the Role the User shall have permission in the installation with.
    1. Select User role to allow the User to perform charging on the applicable charging station
    2. Select Owner role to allow the User to manage & view consumption on the applicable charging station
    3. Select Service role to allow the User to manage technical parameters for the installation
    4. Service Roles

      Service rollen gir tilgang til å endre tekniske parametere og er forbeholdt installatører

  8. Press Next after choosing the applicable role(s).
  9. Confirm correct e-mail address
  10. Press Save
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